In the first instance, Microsoft made clear the support postponement was not a change in policy. In 2009, the company extended support for Office 2004 for Mac by 27 months to give users additional time to upgrade to Office 2011 it did the same this summer by adding 21 months to Office 2011's support, again to give customers the promised "2 years after the successor product is released." Consumer-grade software receives Mainstream support only.Īt times, as the FAQ indicated, Microsoft has been flexible about Office for Mac support. Meanwhile, Extended delivers security updates only. The former includes not only security patches, but also feature changes and non-security bug fixes. Microsoft breaks its usual decade of support into two five-year parts: Mainstream and Extended.
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